Passage Primary Care — SMS/MMS Terms & Conditions Effective Date: September 4, 2026

These SMS/MMS Terms & Conditions govern the text messaging program operated by Passage Primary Care (“we”, “us”, “our”). By opting in to receive SMS/MMS text messages from Passage Primary Care, you agree to comply with and be bound by these Terms & Conditions.

1. Program Description and Message Types By providing your mobile phone number and affirmatively opting in to our text messaging program, you agree to receive recurring, automated, and manual transactional and informational text messages (SMS and MMS) from Passage Primary Care. These messages are designed to facilitate patient care and may include: Appointment scheduling, confirmations, and reminders.

Administrative updates and clinic announcements Referral tracking and follow-up notices Pre-visit instructions and safety alerts (e.g., safety meeting updates) Please note: Standard text messages are unencrypted. We will never ask you to reply with sensitive Protected Health Information (PHI) or Personally Identifiable Information (PII) such as your social security number or full date of birth over standard SMS.

2. Participant Opt-In Consent to join this program is obtained directly from you prior to sending any messages. You may opt in by: Checking an unchecked consent box on our patient registration portal or appointment booking web forms. Verbally confirming consent to our clinic staff during scheduling or registration. Replying directly to an electronic invitation or patient onboarding message. Consent to receive text messages is completely voluntary and is not a condition of receiving medical treatment, establishing care, or purchasing any services from Passage Primary Care.

3. Message Frequency Message frequency varies based on your individual scheduling needs, active referrals, and interactions with our clinic. You will receive messages only as many times as necessary to coordinate your scheduled care and keep you informed of administrative updates.

4. Rates and Carrier Charges Message and data rates may apply. Passage Primary Care does not charge you to send or receive text messages through this program; however, standard message and data rates may be billed to you by your mobile carrier. Please check your mobile messaging plan or contact your mobile provider for specific details regarding your plan’s rates.

5. How to Opt Out (STOP Instructions) You may unsubscribe and opt out of receiving SMS/MMS messages from Passage Primary Care at any time. To stop receiving messages, reply STOP, QUIT, CANCEL, END, or UNSUBSCRIBE to any text message you receive from us. Upon receipt of your opt-out command, our system will automatically process your unsubscribe request. You will receive one final, automated message confirming that you have successfully unsubscribed and will no longer receive text messages from us. After opting out, you can re-subscribe to the program at any time by texting START back to our number.

6. Help and Customer Support If you are experiencing issues or need assistance with our text messaging program, you can obtain help directly: Reply HELP to any message you receive from us. Call our office directly at 615-894-0990. Email us at admin@passageprimarycare.com.

7. Carrier Disclaimer The Campaign Registry and individual mobile carriers (such as AT&T, T-Mobile, Verizon, and others) are not liable for delayed or undelivered messages.

8. Privacy Policy Integration We respect your privacy and protect your mobile data. Information collected to facilitate our text messaging services (including your phone number, opt-in consent, and message history) is strictly confidential. Mobile information, including text messaging originator opt-in data and consent, will not be shared with third parties or affiliates for marketing or promotional purposes. For more details on how we collect, use, and protect your information, please review our full Privacy Policy.

9. Contact Information For questions regarding these Terms & Conditions or our communication policies, please reach out to us at:

Clinic Address: 5607 Franklin Rd, Murfreesboro, TN 37128
Phone: 615-894-0990
Email: admin@passageprimarycare.com